All bookings over the Christmas holiday period must be for a minimum of 5 nights (15 December – 15 January) 

Provisional Bookings

• Provisional bookings made more than 3 months in advance, will be held for 7 days and then automatically released, unless otherwise authorised
• Provisional bookings made less than 3 months in advance, will only be held for 48 hours and then automatically released, unless otherwise authorised
• Should the above release times not be suitable, please feel free to contact us for alternate arrangements
• All bookings must be confirmed in writing

Confirmed Bookings

• We run a small business and cancellations, even of just two people, can greatly affect the operations. Therefore we require full payment prior to guests arrival and strict adherence to our cancellation policy
• We strongly recommend that guests have adequate travel insurance to cover any cancellations or changes in travel arrangements particularly in these times of uncertainty.

Cancellation Policy (Applicable to all confirmed reservations)

• We require written confirmation for all cancellations (e-mail or facsimile)
• Cancelled more than 60 days prior to arrival: 25% of total pre-payment retained
• Cancelled more than 30 days prior to arrival: 50% of total pre-payment retained
• Cancelled less than 30 days prior to arrival: No refund applicable

• If a guest cannot take up their booking due to a COVID-19 related reasons or regulations  they may postpone their booking for up to 1 year from date of original travel. The original rate charged will be honoured provided the booking falls within the same season. If a booking for a low season period is postponed to a high season period, the guest will be charged the difference between the low season and high season rate as at the time of the initial booking.

Group Bookings & Special Package Bookings

• The word ”group” applies to 8 or more full paying guests
• The Happy Days Package Booking means a booking for 1 or more persons staying for 5 or more nights.
• A 25% non-refundable deposit is required to confirm a group reservation or Happy Days Special.
• Full Pre-payment is required 60 days prior to arrival
• We reserve the right to cancel the reservation should we not receive this deposit timeously

Bank Charges

• All bank deposits are to be received free of any bank charges or commissions
• Please note that only cash or credit cards are accepted  – we are unable to accept Cheques, American Express or Diners Club.

  We accept no liability or responsibility for refunds, charges or cancellations booked through third parties such as booking agents or booking sites. For best results contact us directly to ensure your booking is valid. All accommodation is subject to availability.

• Right of admission reserved.

• Travel Insurance

We strongly recommend that guests ensure that they have adequate travel insurance to cover themselves in the event of having to cover cancelled bookings in these uncertain times.